funny-blue•3mo ago

Input Email from the user on the Call

I want my voice bot to note his email on the call. Can you please suggest the best way to do that, as email contains special characters, case sensitivity, and combination of alphabets and numbers? Moreover, I want to pass it to a tool further.

10 Replies

Vapi Support Bot•3mo ago

To extract an email from the user's speech and pass it to a tool, configure a variable extraction in your Vapi workflow node for the email field. For example:

# In your workflow node configuration
Extract Variables:
  - Name: email
    Type: string
    Description: "the user's email address"

# In your workflow node configuration
Extract Variables:
  - Name: email
    Type: string
    Description: "the user's email address"

Tip: Since Vapi formats emails for speech (e.g., "john dot doe at example dot com"), ensure your tool or downstream logic can convert this spoken format back to a standard email if needed. You can then use the {{email}} variable in subsequent tool nodes to pass the captured value automatically.
See workflow variable extraction example Sources: - Workflows quickstart - Voice formatting plan

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

wise-white•3mo ago

Hey, yes you can. Create a tool to collect your data and pass it down to whatever system you want to send it to. Also ensure you tell the assistant to repeat the customers email

funny-blueOP•3mo ago

@Tayo Is bot intelligent enough to understand it?

wise-white•3mo ago

Not always reliable though

funny-blueOP•3mo ago

What should be the best approach then? @Tayo

wise-white•3mo ago

Besides it depends on your transceiver and your provider

funny-blueOP•3mo ago

best provider?

wise-white•3mo ago

Deepgram is great @Ahmer

funny-blueOP•3mo ago

I have worked with it in the past, it was not good!

Kyle•3mo ago

It depends on what your use case is, but deepgram is good for most people because it is fast. If you want something more accurate but a little slower, use assemblyAI. Azure transcriber is also a good alternative but like I said it really depends.

Input Email from the user on the Call

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