VAPI•5mo ago

Portuguese Interview Assistant Issues Report - Language, Speech & Technical Problems

Hello VAPI team, I'm having severe issues with my Portuguese interview assistant. It's hallucinating a lot and also responding poorly to questions. It's not understanding properly. This happens both when I use the Workflow method and when I use the Single-Prompt-Agent.

Language Issues

The AI is speaking in English at some moments, even though it's fully configured to operate in Brazilian Portuguese - PT-BR

## Pronunciation and Speech Issues

The way it speaks numbers in Portuguese is very strange, it sounds like slow motion

## Conversation Issues

Repeated many questions
Confirmed some answers more than twice
Suddenly stopped talking out of nowhere
Only understood some words after repetitions
Hallucinating and providing irrelevant responses
Poor comprehension of questions and context

## Technical Issues

Disconnected out of nowhere and didn't finish the interview

static-pinkOP•8/4/25, 10:06 PM

Call Logs

Call ID: 0f05846a-df8f-467f-b697-fcba995413bb

Timestamp of when occurred: 2025-08-04 - Minutes: 05:20 to 6:02
Response I expected: The agent should have understood what the user said and confirmed the data in Portuguese
Response I got: Repeated the numbers, some even incorrect that the user said, he repeated everything to her in English more than once for her confirmation

Timestamp of when occurred: 2025-08-04 - Minutes: 06:40 to 06:57
Response I expected: The agent should have asked the question, understood what the user said and confirmed the data only once.
Response I got: Repeated several times the information that the user spoke to the agent

Timestamp of when occurred: 2025-08-04 - Minutes: 10:24 to 10:30
Response I expected: The agent should have asked the question, understood what the user said and confirmed the data in Portuguese and not in English
Response I got: Repeated the data in English

Timestamp of when occurred: 2025-08-04 - Minutes: 14:16 to 14:37
Response I expected: The agent should have continued with the questions
Response I got: The agent remained silent for a long time, when he resumed asking questions he became out of tune as if he was malfunctioning

Timestamp of when occurred: 2025-08-04 - Minutes: 27:23 to 27:40
Response I expected: The agent should have continued with the questions
Response I got: The agent remained silent for a long time, and repeated the information once again

KyleAPP•8/6/25, 7:27 PM

Hey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.

Portuguese Interview Assistant Issues Report - Language, Speech & Technical Problems

Language Issues

Call Logs

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