Urgent Access Issue Due to Veriff Verification Loop
I'm writing to report a critical issue that is preventing me from accessing my account due to an unresolved identity verification loop through Veriff.
Over the past few days, I have completed the identity verification process three separate times, ensuring that all required steps were followed correctly, including uploading a valid government-issued ID and completing the live selfie check. Each time, the process appeared to be successful with no errors reported on my end. However, despite these repeated attempts, the system still indicates that the verification is incomplete, and I remain locked out of my account.
This has become increasingly frustrating and is now causing significant disruption, as I am unable to perform any essential actions tied to my account. I have not received any detailed feedback, error messages, or clarification about what might be causing the issue. Without access, I am essentially blocked from continuing my intended use of your platform.
Please prioritize this issue and let me know:
Whether my verification attempts were received on your end.
If any specific action or correction is needed from my side.
When I can expect this to be resolved so I may regain full access.
I appreciate your urgent attention to this matter and look forward to your prompt response.
Best regards,
Pankaj Jindal
Over the past few days, I have completed the identity verification process three separate times, ensuring that all required steps were followed correctly, including uploading a valid government-issued ID and completing the live selfie check. Each time, the process appeared to be successful with no errors reported on my end. However, despite these repeated attempts, the system still indicates that the verification is incomplete, and I remain locked out of my account.
This has become increasingly frustrating and is now causing significant disruption, as I am unable to perform any essential actions tied to my account. I have not received any detailed feedback, error messages, or clarification about what might be causing the issue. Without access, I am essentially blocked from continuing my intended use of your platform.
Please prioritize this issue and let me know:
Whether my verification attempts were received on your end.
If any specific action or correction is needed from my side.
When I can expect this to be resolved so I may regain full access.
I appreciate your urgent attention to this matter and look forward to your prompt response.
Best regards,
Pankaj Jindal
