VAPI•5mo ago

AWS S3 ERROR

Couple of days ago Vapi stops uploading the files into the S3 Bucket, now when i try to refresh the access creds, it says like the provider should not exist.
Then:

The provided credentials are not valid.

Help.

Thanks.

KyleAPP•8/1/25, 8:58 PM

Hi there,

Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).

We’ll get back to you as soon as possible during our normal business hours.

If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.

Warm regards,
Vapi
Customer Support Team

KyleAPP•8/5/25, 7:53 AM

Please try switching to weeklyweekly update channel for your org instead of dailydaily and try to enter your credentials again. Let us know the results

awake-maroonOP•8/6/25, 5:26 PM

Now this appears

awake-maroonOP•8/6/25, 5:28 PM

But it's uploading on S3 Bucket

KyleAPP•8/8/25, 9:06 AM

I brought this up to our team and we would like to investigate your account specifically for this issue. Could you please provide your org id?

awake-maroonOP•8/8/25, 4:23 PM

e52187c8-d4f5-4a76-a9ab-f1f843d8a64d

awake-maroonOP•8/11/25, 3:56 PM

@Vapi Team Let me know any update, thanks.

awake-maroonOP•8/12/25, 4:51 PM

Any news?
@Vapi Moderator @Vapi Team
We need this, thanks.

KyleAPP•8/15/25, 9:55 PM

We did some updates to our platform. Can you please confirm if this issue is still present in both dailydaily and weeklyweekly update channels?

awake-maroonOP•8/18/25, 3:32 PM

Stills the same

awake-maroonOP•8/19/25, 5:56 PM

@Vapi Team @Vapi Moderator

KyleAPP•9/9/25, 10:17 PM

The preview could be limited either by the cloud storage location or the size of the file, but it should be still downloadable. Are you having issues downloading the file?

AWS S3 ERROR

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