VAPI•5mo ago

Issue in handling phone number by Neha TTS

We’re encountering an issue with the TTS (Text-to-Speech) rendering of phone numbers that include repeating digits. As demonstrated in the attached audio clip, the TTS struggles with repeated digits, resulting in unclear and difficult-to-understand output.

Thanks.

7b48c729-cc75-4b11-98a8-d423546efee6-1754045225869-684ff7e1-b940-416e-b1be-ebd79ef74ba9-mono-AudioTrimmer.com.wav800.08KB

VapiAPP•8/5/25, 6:39 AM

Hey! To help track down this issue, could you share:

- The call ID

- When exactly this happened (the timestamp)

- What response you expected to get

- What response you actually got instead

This would really help us figure out what went wrong!

scattered-teal•9/17/25, 11:26 AM

is there any solution to solve this problem, as i am also facing same issue

VapiAPP•11/18/25, 4:33 AM

I sincerely apologize for the delayed response to your support request.
We implemented better tracking for support tickets to ensure timely responses going forward, but due to a technical limitation, this only applies to tickets created after this past week.
I'm closing this older ticket, but if your issue still needs attention, please:
Reply with 'REOPEN' or
Email support@vapi.ai with any updates
I'll personally ensure your new request gets prompt attention.
Thank you for your patience.
Best regards,
Vapi Support Team

Issue in handling phone number by Neha TTS

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