Issue with customer phone formatting with Inbound Calls, causing transfers to fail (Critical issue).
Hello Vapi Team, I have a system I designed some time ago that in some cases is supposed to transfer to a destination I specified, but recently an issue appeared which causes s problems.
First of all, I see in my call logs that some calls do not have the user phone number showing, but the call goes through. I used the API to get the call details, and saw that the reason the call logs dashboard is not showing the customer number is because the number is formatted incorrectly. An example of how the number looks is +17869612345;oli=62;rn=+15619270000
Second, is that since VAPI is receiving the number incorrectly, when my assistant tries to transfer the call it doesnt work. VAPI just ends the call.
The weird thing here is that this issues only happen with some numbers, not all. We have not seen any pattern, so its been hard to work with this issue.
This issue appeared out of the blue, and has been causing havoc in our client's campaigns. I will leave a callId here so you can see the issues.
Thanks in advanced.
Call ID: cf438677-6929-4642-965d-6a5684d5dec6
First of all, I see in my call logs that some calls do not have the user phone number showing, but the call goes through. I used the API to get the call details, and saw that the reason the call logs dashboard is not showing the customer number is because the number is formatted incorrectly. An example of how the number looks is +17869612345;oli=62;rn=+15619270000
Second, is that since VAPI is receiving the number incorrectly, when my assistant tries to transfer the call it doesnt work. VAPI just ends the call.
The weird thing here is that this issues only happen with some numbers, not all. We have not seen any pattern, so its been hard to work with this issue.
This issue appeared out of the blue, and has been causing havoc in our client's campaigns. I will leave a callId here so you can see the issues.
Thanks in advanced.
Call ID: cf438677-6929-4642-965d-6a5684d5dec6
