Call ended with call.in-progress.twilio-completed-call, but no end-of-call-report webhook
We are building a system that relies on the end-of-call-report webhook and uses the summary analysis to trigger post-call processing.
However, we noticed that for one of the calls, the end-of-call-report webhook was never received.
Call ID: CA38e703801877408cca4939b0313da43b
Timestamp: July 29, 2025 — Call started at 10:00:55 UTC, ended at 10:15:41 UTC
According to the Vapi call logs, the call ended with the status:
call.in-progress.twilio-completed-call
However, based on Twilio’s call logs:
However, we noticed that for one of the calls, the end-of-call-report webhook was never received.
Call ID: CA38e703801877408cca4939b0313da43b
Timestamp: July 29, 2025 — Call started at 10:00:55 UTC, ended at 10:15:41 UTC
According to the Vapi call logs, the call ended with the status:
call.in-progress.twilio-completed-call
However, based on Twilio’s call logs:
- The call status was completed
- Twilio sent the final webhook to Vapi’s /twilio/status endpoint
- The webhook included CallStatus=completed in the payload
- Vapi responded with HTTP status 201
