VAPI•5mo ago

Web Chat Prompt

Hello, please give me a sample prompt for vapi agent to determine if the customer is from chat, phone call or web call?

I have tried prompts such as:

Check the metadata field

mode

mode

mode

mode:

If
```
mode
```
mode
```
mode
```
mode
is
```
"voice"
```
"voice"
```
"voice"
```
"voice"
:
- Call function
If
```
mode
```
mode
```
mode
```
mode
is
```
"chat"
```
"chat"
```
"chat"
```
"chat"
, do not call the tool.
Ask phone number

But it does not seem to work, vapi agent can't recognize if customer is comming from a chat or call.

Please help, thanks

Web Chat Prompt

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