VAPI•5mo ago

No transcriber output

During testing, we noticed that our voice input was not being transcribed. Looking at the logs we see [CHECKPOINT]s that the user speech started and ended, but there are no [LOG]s for transcriber output like there usually are. We've seen the same issue a couple of times now. The system never responded because our voice input was never transcribed.

Here is the call id:
0d145d3-3492-4ece-a501-92a95943e949

The lack of transcription logs are at the very end of the call.

Any insights into the problem?

KyleAPP•7/24/25, 6:21 AM

Hey! To help track down this issue, could you share:

- The call ID

- When exactly this happened (the timestamp)

- What response you expected to get

- What response you actually got instead

This would really help us figure out what went wrong!

ill-bronzeOP•7/24/25, 7:54 PM

Here is the correct call id:
e0d145d3-3492-4ece-a501-92a95943e949

Here is the timestamp:
10:53:27:433
(+01:56:859)

Here is an image of the logs. The system is recognizing that the user is speaking, but there are no logs from the transcriber output. The user speech was never transcribed and sent to the model.

ill-bronzeOP•7/24/25, 7:55 PM

Here is what we expect to see. There are checkpoints for the user speaking and logs for the transcriber output

ill-bronzeOP•7/25/25, 11:46 PM

any updates here?

KyleAPP•7/31/25, 6:20 AM

Hey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.

No transcriber output

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