eastern-cyan•2mo ago
Enterprise Ad Hoc Plan
Hey guys, I know the dashbaord says the Ad Hoc plan has a fixed $0.05 Vapi hosting cost. Is it posisble to bring that down on an enterprise plan? I am comparing Vapi with Elevenlabs. Currently, Vapi will cost me around $0.1 per minute, but Elevenlabs conversational AI does it for 0.03 at an enterprise scale.
I love Vapi, but the pricing is a bit too high for the 0.05 hosting.
3 Replies
The Enterprise plan offers discounts for high-volume usage, which can help reduce costs below the standard $0.05/min hosting fee. With the Enterprise plan, you also get additional benefits such as unlimited concurrency, reserved capacity, and hands-on technical support. It’s designed for larger customers who require custom solutions and extensive support. For more details, you can review Vapi's Enterprise Plan documentation.
eastern-cyanOP•2mo ago
It doesn't mention the hosting fee. Just curious on how low it gets. The hosting fee is the bottleneck right now
Hi,
First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.
Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:
- Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries.
- Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times.
- Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us:
- Accounts with usage over 1,000 minutes/month will receive prioritized support.
- For all general inquiries, we’re establishing a standardized 48-hour response time.
We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible.
Thank you for your continued patience and for being part of our journey.
Warm regards,
Vapi Team