VAPI•6mo ago

account Verification

I need help with account verification. After sending the documents, I have been waiting for hours, but it's still not verified.

I'd like to at least know the status of the verification. Every time I try to log in, the platform asks for authentication again, and I can't access it.

KyleAPP•7/18/25, 12:42 PM

We truly apologize for the inconvenience you’ve faced. To help you resolve this issue quickly, please share your registered email address with us. Thank you for your understanding..

popular-magenta•7/18/25, 1:00 PM

I am experiencing the same issue. I have been waiting since yesterday, and I am still stuck on this page. I resubmitted the documents multiple times, and nothing. Can anybody here help with this issue?

Ccomprehensive-tomato We truly apologize for the inconvenience you’ve faced. To help you resolve this ...

living-lavenderOP•7/18/25, 2:59 PM

My registration email is willian@autwork.com.br

Lliving-lavender My registration email is willian@autwork.com.br

extreme-purple•7/19/25, 11:25 AM

Thank you for sharing your information! I’ll keep you posted as I work on resolving your issue. Your patience is truly appreciated..

extreme-purple•7/19/25, 11:45 AM

Unblocked

living-lavenderOP•7/19/25, 12:50 PM

Thank you

Eextreme-purple Thank you for sharing your information! I’ll keep you posted as I work on resolv...

popular-magenta•7/19/25, 2:51 PM

I am having the same issue, would you be able to help me too?

KyleAPP•7/19/25, 6:10 PM

Hey was16,

I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility.

Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you.

The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!

Eextreme-purple Thank you for sharing your information! I’ll keep you posted as I work on resolv...

popular-magenta•7/21/25, 8:02 AM

I am having the same issue. Would you help me too?

KyleAPP•7/26/25, 1:48 PM

Hi,

First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.

Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:

Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries.
Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times.
Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us:
Accounts with usage over 1,000 minutes/month will receive prioritized support.
For all general inquiries, we’re establishing a standardized 48-hour response time.

We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible.

Thank you for your continued patience and for being part of our journey.

Warm regards,

Vapi Team

extreme-purple•7/30/25, 12:17 PM

Share your registration email address thanks

Eextreme-purple Share your registration email address thanks

popular-magenta•7/30/25, 12:18 PM

ch.ayubtahir@gmail.com

Ppopular-magenta ch.ayubtahir@gmail.com

extreme-purple•7/30/25, 12:22 PM

Try re-login

account Verification

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