VAPI•6mo ago

Not allowed access!! Kyc loading screen problem!!!

Ive been trying to setup KYC lately and after scanning my id and face ive been stuck for literally 4 hours on the white page where it scans the id N says:

"Extra security for your protection, verifying your identity."

Ive been stuck for 4 hours on it literally and i have a client that owns a full cafe n his agent is dependant on me.

Plz help me ASAP!!!!

VapiAPP•7/14/25, 6:14 AM

We truly apologize for the inconvenience you’ve faced. To help you resolve this issue quickly, please share your org_id with us. Thank you for your understanding..

wet-aquaOP•7/15/25, 7:43 PM

Well i cant access it im stuck on the verrif white screen.

Ive vreated another account where it when i open it in brave browser it lets me in but then asks me for the id n i scan it n same issue happens, unlimited waiting time for the id verification.

But for the new acc heres the org id
( 5facb84e-22ea-426b-b41c-82c44b82d5cf )

The old account i cant access i need it back.

Ccomprehensive-tomato We truly apologize for the inconvenience you’ve faced. To help you resolve this ...

wet-aquaOP•7/16/25, 4:07 PM

Hello? Im still waiting guys, wanna make money for me and you.

VapiAPP•7/16/25, 11:43 PM

Hey hasan.tx3,

I wanted to let you know that we're managing a high volume of support requests at
the moment, so our response time might be a bit slower than usual.
I truly appreciate your understanding and will get back to you as soon as possible!

Thanks again for your patience!

Ccomprehensive-tomato Hey hasan.tx3, I wanted to let you know that we're managing a high volume of ...

wet-aquaOP•7/21/25, 7:29 PM

Helloooooooo, guyyssss im still waiting please gix this issue i can log in even after using my id!!!!!!

VapiAPP•7/22/25, 3:22 AM

We have made some adjustments to your account verification and would like you to try logging in again. If you encounter any issues please let us know.

Not allowed access!! Kyc loading screen problem!!!

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