AI Agent did nothing for 6 hours
We're reporting an unexpected issue with our AI agent. For a period of approximately 6 hours, the agent stopped functioning properly. During this interval:
No audio from the caller was captured.
The agent did not play its initial greeting message.
The conversation never started.
As context, the agent's configuration hasn't been modified for several weeks. The issue began suddenly today, and resolved itself after about 6 hours without any changes or interventions on our side.
We would appreciate it if you could investigate the root cause of the outage, as well as confirm whether any service disruptions or backend issues might have caused it.
Let us know if you need any logs or timestamps from our end.
No audio from the caller was captured.
The agent did not play its initial greeting message.
The conversation never started.
As context, the agent's configuration hasn't been modified for several weeks. The issue began suddenly today, and resolved itself after about 6 hours without any changes or interventions on our side.
We would appreciate it if you could investigate the root cause of the outage, as well as confirm whether any service disruptions or backend issues might have caused it.
Let us know if you need any logs or timestamps from our end.
