rising-crimson•3mo ago

Urgent - sip trunk connection error - phone is not connecting

Please check why sip connection is not connecting

9 Replies

rising-crimsonOP•3mo ago

We are getting 401 message as unauthorized...but previously it was all working ok

Hi andrewboy777, To troubleshoot your SIP trunk connection issue, here are some steps you can take: 1. Verify Whitelisted IPs: Make sure that the following IPs are allowlisted for SIP signaling and media: - 44.229.228.186/32 - 44.238.177.138/32 - 172.31.9.106/32Ensure your SIP provider uses a unique termination URI or a dedicated SIP server, as shared servers might lead to routing issues if IP-based authentication is used. 2. Check Call Ended Reason: Obtain the call ID of the failed attempt and check the call's endedReason by retrieving the call data from Vapi: - Use the API:

     curl -X GET "https://api.vapi.ai/call/{call_id}" \
     -H "Authorization: Bearer YOUR_API_KEY" \
     -H "Content-Type: application/json"

     curl -X GET "https://api.vapi.ai/call/{call_id}" \
     -H "Authorization: Bearer YOUR_API_KEY" \
     -H "Content-Type: application/json"

- Look for specific error codes that might indicate the issue, such as call.in-progress.error-sip-telephony-provider-failed-to-connect-call. 3. Examine Configuration: Ensure your SIP trunk and phone number registrations are correctly configured in Vapi. Check for any misconfigured authentication details or incorrect SIP server addresses. 4. Review SIP Provider Logs: Check the telephony provider's dashboard for logs. Look for any error messages related to the SIP trunk configuration or call initiation. Refer to the SIP Trunking Guide for detailed setup instructions and common troubleshooting steps. If you continue to face difficulties, consider examining specific configuration aspects that may have been overlooked.

SIP Trunking | Vapi

How to integrate your SIP provider with Vapi

rising-crimsonOP•3mo ago

i need human help asap

other-emerald•3mo ago

Have you completed all the steps?

rising-crimsonOP•3mo ago

Yes Are you human?

other-emerald•3mo ago

Yes i am Send phone number ID..

foreign-sapphire•3mo ago

@andrewboy777 Is the problem solved? Let me know, We can connect over meet.

rising-crimsonOP•3mo ago

Yeah it is solved..is think you fixed it somehow internally;)

other-emerald•3mo ago

Glad it is fixed..

Urgent - sip trunk connection error - phone is not connecting

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