grumpy-cyan•3mo ago
Verification thing loading forever. Can't log in.
I am prompted to scan my ID and then my face when I log in, and it says verification submitted and then says
'verifying your identity, this can take 1 to 3 minutes' This goes on forever and I am never logged in.
I have clients who are looking to pay and I am embarassing myself telling them I need more time to set up because I can not log into the app.
I can't even create a new account, it says a confirmation email was sent but I never receive it.
How do I fix??
16 Replies
grumpy-cyanOP•3mo ago
My email is mrvitali@proton.me
exotic-emerald•3mo ago
Working on it
grumpy-cyanOP•3mo ago
Please let me know, thanks
What are you working on? Is it a bug? Or could you just disable the verification for my account temporarily?
exotic-emerald•3mo ago
I'll ping you when fixed..
grumpy-cyanOP•3mo ago
Got it. Thanks.
We have sent a magic link to your email. Please use that link to access your account and let us know if it expires or if you encounter any issues.
grumpy-cyanOP•2mo ago
I’ll try this thank you
this worked once, but logging in a second time today brought my right back to the KYC error.
I guess it expired
Do we know the root of the issue? Is it veriff? or is my account in some weird standing?
Any word on this? Day 2 of the software being unusable for me, I might havet to switch off entirely
wise-white•2mo ago
Having the same issue. KYC. Stuck at "wait 1-3 min"
grumpy-cyanOP•2mo ago
Yup.
We understand your frustration with the platform and apologize for the inconvenience of our verification system. We cleared some extra security flags from your account and you can try logging in again. Let us know if you continue to encounter this issue with veriff.
grumpy-cyanOP•2mo ago
I’ll try today. What flags were on my account? I’m a very new user
Same issue when trying to login today. Asks for KYC, then loads forever. You guys must have 10 photos of my license and face by now
Any word on this?
We made some more changes on the verification side for your account and most recently used device. Please try logging in again and let us know if you encounter another error. If you see Veriff again, it may say it takes 1-3 minutes but could take a little longer. Hopefully you will just be able to bypass it with our new changes.
grumpy-cyanOP•2mo ago
Got it. Will let you know. Thank you
Will wait for your reply.
grumpy-cyanOP•2mo ago
I was able to login. I hope I am not logged out and stuck again, was there a flag on my account? If so, why?
We have automation in place for verifying if users are actual people to prevent bots and spam on our platform, but sometimes it makes mistakes and marks the wrong user. Im glad you were able to login though, and let us know if you require assistance again. We will be here.