Verification thing loading forever. Can't log in.

I am prompted to scan my ID and then my face when I log in, and it says verification submitted and then says

'verifying your identity, this can take 1 to 3 minutes' This goes on forever and I am never logged in.

I have clients who are looking to pay and I am embarassing myself telling them I need more time to set up because I can not log into the app.

I can't even create a new account, it says a confirmation email was sent but I never receive it.

How do I fix??
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