Assistant doesn't hear me sometimes when it calls me
On random call attempts, sometimes the assistant fails to detect my audio. Sometimes it works, sometimes it doesn't
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DAnother example: 60bf24f6-4be7-4345-8241-5cdc5f36b84b
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NHello! The same is happening to me. I am using telnyx via SIP Trunk, do you know how to solve it? Thanks!
VHi Saien | Exousia AI,
It seems you're encountering the
Here are a few steps and considerations to potentially resolve this issue:
It seems you're encountering the
call.in-progress.error-assistant-did-not-receive-customer-audioHere are a few steps and considerations to potentially resolve this issue:
- Microphone Permissions: Ensure that you have given the necessary permissions for microphone access during each call.
- Network Stability: Check your network connectivity to minimize disruptions that might prevent audio from being transmitted.
- Consistent Testing Environment: Try to maintain a consistent testing setup to check if specific conditions trigger the issue.
- Logs and Data: Review the call logs for any patterns when the issue arises. This might help in identifying if the problem happens under certain circumstances.
- Call ID Tracking: Keep track of call IDs for failed attempts to provide a comprehensive report if needed for further analysis.
Learn how to structure your issue reports for fast and accurate resolution
NHello! It is supposed that MistV2 from Rime AI supports Spanish Voices, but when I try using those voices, they are not working as expected
VFor alternative voice choices, here is a list:
Natural Spanish:
Natural Spanish:
- Deepgram Aura: aura-luna-es or aura-stella-es (specifically trained for Spanish)
- ElevenLabs: Any multilingual voice for high quality
- OpenAI: alloy, nova, or shimmer (good Spanish support)
- Cartesia: Fast streaming TTS with Spanish support
NHello, trying to use Deepgram Aura, it is throwing the following error:
voice.voiceId must be one of the following values: asteria, luna, stella, athena, hera, orion, arcas, perseus, angus, orpheus, helios, zeus, thalia, andromeda, helena, apollo, arcas, aries, amalthea, asteria, athena, atlas, aurora, callista, cora, cordelia, delia, draco, electra, harmonia, hera, hermes, hyperion, iris, janus, juno, jupiter, luna, mars, minerva, neptune, odysseus, ophelia, orion, orpheus, pandora, phoebe, pluto, saturn, selene, theia, vesta, zeus
In this list there is no support for spanish versions, the same that happens with Rime AI. Could you check both with Rime and with Deepgram how to use spanish voices versions?
Thanks!
voice.voiceId must be one of the following values: asteria, luna, stella, athena, hera, orion, arcas, perseus, angus, orpheus, helios, zeus, thalia, andromeda, helena, apollo, arcas, aries, amalthea, asteria, athena, atlas, aurora, callista, cora, cordelia, delia, draco, electra, harmonia, hera, hermes, hyperion, iris, janus, juno, jupiter, luna, mars, minerva, neptune, odysseus, ophelia, orion, orpheus, pandora, phoebe, pluto, saturn, selene, theia, vesta, zeus
In this list there is no support for spanish versions, the same that happens with Rime AI. Could you check both with Rime and with Deepgram how to use spanish voices versions?
Thanks!
NBy the way, Cartesia is giving me a nice result so thank you for the recommendation, but I would like to try cheaper options like Rime AI and Deepgram Aura
VLet me look into this and get back to you
VMy mistake. Deepgram aura actually only supports English and cartesia is a good alternative despite the cost. You could offset the cost by using a cheaper transcriber or LLM
EWe noticed that Aura-2 is currently offering Spanish voices, and we're very interested in this (e.g., aura-2-nestor-es: https://developers.deepgram.com/docs/tts-models). However, we're currently unable to use this voice because VAPI doesn't support it.
VIf you would like to see that feature on our platform, feel free to add it to the feature request list here --> https://roadmap.vapi.ai/feature-requests
