correct-apricot•3mo ago
twilio-reported-customer-misdialed error
We're getting a few calls failing today due to 'twilio-reported-customer-misdialed' this is happening across multiple different Twilio phone numbers and assistants
Call ids
28f50b3f-5156-4beb-85b4-d6ae168c386f
1e663dfb-d5ca-414c-a1a9-256ee59aa8f6
58676a2d-01c2-4ec6-9ba9-63166985d556
4 Replies
The
To reduce these errors, ensure all phone numbers are in E.164 format before making calls. For example: Double-check your number formatting and input validation logic before initiating outbound calls.
More details in the Vapi docs. Source: - Call ended reasons (Vapi Documentation)
twilio-reported-customer-misdialed error indicates Twilio detected an invalid or incomplete number was dialed.To reduce these errors, ensure all phone numbers are in E.164 format before making calls. For example: Double-check your number formatting and input validation logic before initiating outbound calls.
More details in the Vapi docs. Source: - Call ended reasons (Vapi Documentation)
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
correct-apricotOP•3mo ago
This is happening on inbound calls, not outbound
afraid-scarlet•3mo ago
Looking into it
deep-jade•3mo ago
@Louis, you should check Twilio logs for precise details. On our side, it shows that the telephony provider didn't connect, which means Twilio failed to connect.