Vapi Support BotV
VAPI•7mo ago
Vapi Support Bot

Connect Telnyx with Vapi

To set up call forwarding in Vapi, use the transferCall tool with your destinations. Here’s a sample configuration for forwarding to your phone and then to your agent if unavailable:

{
  "tools": [
    {
      "type": "transferCall",
      "destinations": [
        {
          "type": "number",
          "number": "+1234567890",
          "message": "Forwarding your call to your phone."
        },
        {
          "type": "assistant",
          "assistantName": "Agent Assistant",
          "message": "Connecting you to the agent."
        }
      ]
    }
  ]
}

Note: If Telnyx's portal no longer accepts SIP URIs with punctuation, you may need to contact Telnyx support for an updated integration method.
Reference: Vapi Call Forwarding Guide

Sources:

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