VAPI•7mo ago

Identity Verification Problem

I'm facing a login problems. Since yesterday I'm trying to complete the identity verification, but the process never ends.
I've tried a lot of time and with different Brazilian docs.
What Can I do?

VapiAPP•6/19/25, 2:50 AM

Hey, really sorry for your experience and for your customers' bad experience as well. If possible, could you share the email your account is associated with? If it is sensitive information, DM @kylevapi and I will look into this issue

broad-salmonOP•6/19/25, 1:31 PM

I received today a Magic link, and it works. Many tks

VapiAPP•6/19/25, 6:42 PM

Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue

broad-salmonOP•6/20/25, 12:51 PM

The link it was ok and my access just worked yesterday. Now I'm facing the same situation again.
Could you please help me?

broad-salmonOP•6/23/25, 11:37 AM

Hi @Vapi Team please help me, need to work and I do not have access

extreme-purple•6/23/25, 11:38 AM

Send your vapi registered email address..

Eextreme-purple Send your vapi registered email address..

broad-salmonOP•6/23/25, 1:22 PM

flavio.gonzalez@edenred.com

VapiAPP•6/23/25, 8:27 PM

We're checking in with the team to resolve this issue. In the meantime, we've sent you another magic link for temporary account access. Just let us know if you need another link while we work on this.

Ccomprehensive-tomato We're checking in with the team to resolve this issue. In the meantime, we've se...

broad-salmonOP•7/2/25, 8:40 AM

Hi The link just worked for 7 days. Now I'm facing the same situation again…..it’s impossible work like this.
Could you please help me? And How we can solve this definitely? flavio.gonzalez@edenred.com

VapiAPP•7/3/25, 1:53 AM

Permanently fixed. Please try logging in again and let us know if you encounter any issues

Identity Verification Problem

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