recent-tealR
VAPI7mo ago
recent-teal

How to accept user keypad input?

Is it possible to accept a caller's keypad input?

I am using a Vapi number with a webhook, and I was attempting a simplistic proof-of-concept by accepting a 4-digit code and repeating back to the user, but the assistant fails to capture the keypad input.

Maybe I'm doing something incorrect?

Call IDs:
  • a028a49f-13a1-4a07-8c9b-143675f83290 with a # at the end, code 1234#
  • 38a9f402-8d7b-42d4-960c-05d694d0e205 without a # at the end, code 1234
Timestamp:
  • Roughly 16:57:23:938 (June 18, 2025)
Response expected:
  • "You have entered 1234."
Response received:
  • Nothing (silence)
  • Call ended after silence timeout
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