Agent Voice Output interrupted
In this call (callId: c6e70da0-b4ef-4d7b-867e-9ee450788ba7), in two occasion the Agent Stopped talking mid sentence. Once at 2:32 and once at 3:08. Looking at the log, the 2 interruption happened at the same moment as a log like this:
18:33:24:515
[CHECKPOINT]
User speech possibly stopping
Then followed about 20 logs of user speech starting/stopping (see image)
Are these logged causing the Interruption? Because there was absolutely no sound from the user on the recording at those moment, complete silence.
Where is this user speech signal come from? How to remove it?
Thanks
18:33:24:515
[CHECKPOINT]
User speech possibly stopping
Then followed about 20 logs of user speech starting/stopping (see image)
Are these logged causing the Interruption? Because there was absolutely no sound from the user on the recording at those moment, complete silence.
Where is this user speech signal come from? How to remove it?
Thanks
