End-call webhooks not being generated intermittently
Hi VAPI team,
I'm experiencing an intermittent issue where end-call webhooks are not being generated at all for some of my calls.
When I query the /call/{id} endpoint, these calls show "endedReason": "customer-did-not-answer", indicating they have properly ended. However, when I check the /logs endpoint filtered by specific call IDs, no webhook events were generated (as shown in the attached screenshot).
the webhooks are not being created/triggered by VAPI
Below are some example call IDs where this issue occurred:
391b275c-5403-4787-b889-b002d5209193
624c8c50-504f-4f1c-8d11-a26f4623ea55
28b27174-9da0-4940-978f-1bcd8689ec82
66f5508c-9909-46f9-81b5-67fe453e00ed
Could you please investigate why these webhook events are not being generated consistently?
Thanks for your assistance.
I'm experiencing an intermittent issue where end-call webhooks are not being generated at all for some of my calls.
When I query the /call/{id} endpoint, these calls show "endedReason": "customer-did-not-answer", indicating they have properly ended. However, when I check the /logs endpoint filtered by specific call IDs, no webhook events were generated (as shown in the attached screenshot).
the webhooks are not being created/triggered by VAPI
Below are some example call IDs where this issue occurred:
391b275c-5403-4787-b889-b002d5209193
624c8c50-504f-4f1c-8d11-a26f4623ea55
28b27174-9da0-4940-978f-1bcd8689ec82
66f5508c-9909-46f9-81b5-67fe453e00ed
Could you please investigate why these webhook events are not being generated consistently?
Thanks for your assistance.
