hurt-tomatoH
VAPI•7mo ago
hurt-tomato

Billing Discrepancy - Call Duration Mismatch Between Logs and Dashboard

Hey team,

I'm experiencing a significant billing discrepancy where the call durations shown in my dashboard don't match the actual conversation lengths in transcripts and logs.

Issue Summary:

  • Dashboard shows calls lasting 6-10 minutes
  • Actual conversation transcripts and my local recordings show calls lasting 3-4 minutes
  • This is resulting in approximately 2x billing overcharge
  • Issue occurs consistently across multiple calls
## Technical Details:
  • Using Vapi WebSocket Transport for all calls
## Specific Example (pictures + logs attached for reference):

  • Call ID: 78d13263-636d-46d8-bb2d-b27fb8f08e81
  • Dashboard duration: 10 minutes
  • Actual conversation length (per transcript/logs): ~4 minutes
  • Billing impact: Charged for 2.5x the actual usage
Could you please investigate this billing calculation issue and provide an explanation of how call duration is measured for WebSocket transport.

I'm happy to provide additional information if needed.
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Screenshot_2025-05-25_at_6.18.32_PM.png
message.txt59.3KB
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