sunny-greenā¢4mo ago
Does the TRANSFER CALL function in vapi limits only to one call forwarding number?
I added 4 forwarding numbers /destinations ( 4 Departments )but it only transfers to the first number assigned. š© Please send me article or videos tutorial on how to fix this.
4 Replies
Vapi's
How are you instructing your assistant to choose between the 4 destinationsāare you using specific prompts, or is it based on user input during the call? Source: - Vapi Call Forwarding Documentation
transferCall function supports multiple forwarding numbers, and you can configure it to transfer to any of them based on your logic. If it's always transferring to the first number, it may be due to how your assistant is set up or how the destination parameter is being selected.
You can review the official setup and troubleshooting guide here: Vapi Call Forwarding Documentation.
Quick question:How are you instructing your assistant to choose between the 4 destinationsāare you using specific prompts, or is it based on user input during the call? Source: - Vapi Call Forwarding Documentation
ā¤µļø Mention @Vapi Support Bot for follow-ups š„
sunny-greenOPā¢4mo ago
this is my test call forwarding prompt. Please let me know if there is somethingg wrong with it.
foreign-sapphireā¢4mo ago
You have to add custom tool for transfer call and add destination numbers there so as to transfer call to multiple numbers.
manual-pinkā¢4mo ago
Use Vapiās dynamic transferCall tool with a server-side transfer-destination-request handler to route calls to different departments based on real-time input, ensuring proper forwarding beyond just the first number.
https://youtu.be/zv_OHZyPEd0?si=pXpoHhjVFwAGUURf
Jonas Massie
YouTube
Call Transfer with AI Voice Assistants | Vapi Tutorial
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