VAPI•8mo ago

VAPI taking too much to reconnect after disconnecting

We have made a custom application and integrated the VAPI API using the public API key from the free version
But when we try to connect to VAPI, it takes a lot of time to connect initially. Also, if it gets automatically disconnected after some time of inactivity, it takes forever to connect when we click the connect button
Attaching a screen recorded proof for the same

KyleAPP•5/15/25, 4:06 PM

Hey,

Could you please schedule a brief call at your convenience so we can discuss this matter in detail?

Kindly use the following link to book a suitable time: https://calendly.com/shubham-vapi/chat-30m.

managerial-maroonOP•5/18/25, 6:32 PM

Hi, is it possible to schedule the call earlier since it is urgent to figure out the issue and find the solution for the custom app to work properly

KyleAPP•5/19/25, 6:34 PM

Hey! To help track down this issue, could you share:

The call ID

managerial-maroonOP•5/20/25, 6:07 PM

Yaa so the call ID for the video as i shared above
876e6364-44c0-4805-be27-02c7a0ff0ed1

KyleAPP•5/21/25, 11:36 AM

Hey Sameer, use gpt-4o and set temp to 0.3 and it will fix your issue.

managerial-maroonOP•5/22/25, 12:24 PM

Hey Sahil, tried changing the model and setting temperature to 0.3, but still facing the same issue
Using the vapi js cdn, when i manually disconnect by pressing the floating support button and then click again to connect, the connection is easier and does not take much time
but if i leave it inactive and let it disconnect on it's own, it does not connect at all, the floating button just buffers forever

KyleAPP•5/23/25, 8:03 AM

Can you send me the latest call_id?

managerial-maroonOP•5/27/25, 6:14 AM

42d295d9-2e09-4a4f-82d3-80f4a3bd2f33

this is the latest call id, but you'll not find the issue in this one because some other things are being tested here

managerial-maroonOP•5/27/25, 6:14 AM

do you need the latest call id after gpt4o and temperature = 0.3

KyleAPP•5/27/25, 10:30 PM

Yes, please send a call id with the change and we will take a look at it.

VAPI taking too much to reconnect after disconnecting

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