Assistant constantly repeats Questions
Hi @Vapi,
We have an Assistant that collects customer information including Full Name & Phone Number. This call went very bad and we urgently need to this resolved to ensure these calls do not occur again.
In this call, the Assistant asks the customer to spell their last name which they did. She then repeats the spelling back and asks, "is this correct?". The customer says "yes" and she repeats this 7 times. We've noticed the in Transcript, the spelling is different each time.
Assistant finally gets to the next stage and asks for Phone Number 2 x times. She then repeats phone number back for confirmation 3 x times. This is even after the customer provides number and confirms it is correct a number of times.
CALL ID: 719b8d5d-38d7-4ce7-babc-19ce4b089bde
We have an Assistant that collects customer information including Full Name & Phone Number. This call went very bad and we urgently need to this resolved to ensure these calls do not occur again.
In this call, the Assistant asks the customer to spell their last name which they did. She then repeats the spelling back and asks, "is this correct?". The customer says "yes" and she repeats this 7 times. We've noticed the in Transcript, the spelling is different each time.
Assistant finally gets to the next stage and asks for Phone Number 2 x times. She then repeats phone number back for confirmation 3 x times. This is even after the customer provides number and confirms it is correct a number of times.
CALL ID: 719b8d5d-38d7-4ce7-babc-19ce4b089bde
