I can't make PCI compliant

rubber-blue · 2025-05-11T09:17:05.433Z

I tried making PCI compliant on assistant and it says it needs to be done on org settings. I went to org settings and it says it needs to be bought as an add-on in billings. There's no PCI compliant add on in billings. I can see one for HIPPA but not for PCI compliance.

V

Vapi Support BotAPP•5/11/25, 9:17 AM

It looks like you've followed the instructions to enable PCI compliance, but there isn't a PCI compliance add-on available in your billing section—only options for HIPAA compliance, Slack Support Channel, and Reserved Concurrency are visible. Based on what you've described and the details from your attached image, PCI compliance doesn't appear to be listed as an add-on at this time.

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

V

Vapi Support BotAPP•5/11/25, 9:17 AM

It looks like you've followed the instructions to enable PCI compliance, but there isn't a PCI compliance add-on available in your billing section—only options for HIPAA compliance, Slack Support Channel, and Reserved Concurrency are visible. Based on what you've described and the details from your attached image, PCI compliance doesn't appear to be listed as an add-on at this time.

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

V

Vapi Support BotAPP•5/11/25, 9:17 AM

It sounds like you've followed the steps to enable PCI compliance, but the option isn't appearing in your billing add-ons—only HIPAA compliance, Slack Support Channel, and Reserved Concurrency are listed. Based on what you've described and the details from your attached image, there doesn't seem to be a PCI compliance add-on currently available in your billing section.

V

Vapi Support BotAPP•5/11/25, 9:17 AM

It sounds like you've followed the steps to enable PCI compliance, but the option isn't appearing in your billing add-ons—only HIPAA compliance, Slack Support Channel, and Reserved Concurrency are listed. Based on what you've described and the details from your attached image, there doesn't seem to be a PCI compliance add-on currently available in your billing section.

E

extreme-purple•5/11/25, 9:25 AM

PCI compliance isn’t a billing add-on like HIPAA, it’s enabled by setting "pciEnabled": true in the assistant’s config and using PCI-compliant models and storage..

https://docs.vapi.ai/security-and-privacy/pci

PCI Compliance

Ensure secure payment data handling while using Vapi’s voice assistant platform.

R

rubber-blueOP•5/11/25, 9:52 AM

It says here I need to purchase from Billing as an add-on?

R

rubber-blueOP•5/11/25, 10:02 AM

Ok I think I just needed to wait for it to load and then I could enable it at the org settings level. Although don't know why it still has the setting at the assistant level when you can't enable it there

K

KyleAPP•5/14/25, 9:46 PM

checking if this is resolved/solved for you?

I can't make PCI compliant

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