VAPI•4mo ago

PCI Enabling on VAPI - URGENT

Hi team,

I need to enable PCI compliance for my account. As in the UAE, we are not allowed to store any data outside the UAE, I need to host all the data and redirect it towards my AWS S3 bucket.

Please let me know if this is still available, as your support team has informed me that PCI is currently not available. Please update me as it is very urgent.

then-purple•9/2/25, 1:53 PM

This is very frustrating indeed! We have the same problem and are unable to enable it. Support is super slow to respond as well unfortunately

then-purple•9/2/25, 1:57 PM

@maraqa88 | Animoon seems its been like this for some time already: https://discord.com/channels/1211482211119796234/1211484481848873020/1403047528621936762

KyleAPP•9/3/25, 2:11 PM

Can you share your email address and org_id?

KyleAPP•9/3/25, 4:46 PM

Hi, We won’t store any data on our end, but to ensure HIPAA compliance, you’ll need the HIPAA add-on, which is $1,000 per month.

Ccomprehensive-tomato Can you share your email address and org_id?

then-purple•9/4/25, 8:18 AM

florian.pariset@insiderisk.com and 3d9abafb-f0da-4d2b-8daa-5a95e78d3295 . We just need to ensure that no data is stored on your end - and the only way other than HIPAA seems to be PCI compliance. Can you let me know how to do this?

KyleAPP•9/6/25, 1:55 AM

We are currently working on getting PCI compliance up to date, so it is not available during this time. HIPAA is the best way currently to ensure that no data is stored on our servers. Let us know how you would like to proceed

Ccomprehensive-tomato We are currently working on getting PCI compliance up to date, so it is not avai...

then-purple•9/8/25, 9:14 AM

Do you have a timeline for when you will bring PCI back? We are a small startup and 1k/month just for not storing data with you is too much for us

KyleAPP•9/11/25, 8:21 AM

There is no ETA on when PCI will be available on our platform, but it has been requested by a handful of customers. If it does become available, the changelog will note this detail clearly.

injured-turquoise•9/12/25, 1:35 AM

count one more eager customer requesting this ASAP

Ccomprehensive-tomato There is no ETA on when PCI will be available on our platform, but it has been r...

then-purple•9/13/25, 9:45 AM

it would be good time to update your docs then pls. We were counting on this feature while evaluating your solution.

KyleAPP•9/15/25, 10:00 PM

We will be sure to update our docs. Thank you for flagging it.

then-purple•9/17/25, 2:58 PM

For any one else having the issue, we are switching to Elevenlabs voice agents.

instant-harlequin•12/16/25, 3:59 PM

any update here on PCI compliance? we are eagerly waiting for it as well

PCI Enabling on VAPI - URGENT

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