foreign-sapphire•4mo ago
How to let real person pick up as well?
I have a use-case where I want to create an inbound call system that collects information from people submitting inquiries, but I ALSO want to have a SMB be able to pick up the call as well?
Is there a way to let the call ring and if no response by a real person then have the agent assistant go through its normal workflow?
Would appreciate the help!
7 Replies
Thanks for your question! Based on the information I have, I don't have details about whether Vapi supports a workflow where an inbound call rings for a real person first and, if unanswered, is then handled by an AI agent. If you have any other questions about Vapi's features or capabilities, feel free to ask!
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
Thanks for your question! Based on the information I have, I don't have details about whether Vapi supports a workflow where an inbound call rings for a real person first and, if unanswered, is then handled by an AI agent. If you have any other questions about Vapi's features or capabilities, feel free to ask!
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
other-emerald•4mo ago
You'd have to use an SIP Trunk provider to set that option
foreign-sapphireOP•4mo ago
is there any docs on that? soz i'm still new 🙂
rival-black•4mo ago
I could guide you
xenial-black•4mo ago
Yes, Vapi allows you to forward inbound calls to an SMB first, and if unanswered within a set time, the AI assistant automatically takes over using a fallback plan.
xenial-black•4mo ago