Calling w/ Squad ID does not send customer name to 1st Assistant
Hey guys, does anyone know we are trying to have multiple agents inside the squad, but when we run the API with the squad ID, what happens is that the name that we input for the customer that we wanted to talk does not come in. It says, hey, I'm Mark, am I talking to? And then it goes silent. Do you guys know why that is happening? It does not happen when we start the conversation with the assistant ID, but it happens when we started with the squad ID. Do you guys know or anyone has any resolution to this?
