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VAPI•8mo ago
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PlayHT voices not syncing

I’m encountering an issue when syncing voices from PlayHT to VAPI, specifically voices powered by the "PlayDialog" engine, such as "Deedee" and "Nia." Although I have my API key synced with VAPI, these voices do not sync properly.

To verify access to the voices, I use the native GET method provided by PlayHT to check my API key permissions. Below is the response I get when running the GET request to list voices from my PlayHT account:

{
    "id": "s3://voice-cloning-zero-shot/831bd330-85c6-4333-b2b4-10c476ea3491/original/manifest.json",
    "name": "Nia",
    "sample": "https://peregrine-samples.s3.us-east-1.amazonaws.com/parrot-samples/Nia_Sample.wav",
    "accent": "american",
    "age": null,
    "gender": "female",
    "language": "English",
    "language_code": "en-US",
    "loudness": null,
    "style": null,
    "tempo": null,
    "texture": null,
    "is_cloned": false,
    "voice_engine": "PlayDialog"
}



It appears that any voice using the "PlayDialog" engine cannot sync with VAPI. I have confirmed that the API key is correctly synced with VAPI, but this issue persists.

Do you have any suggestions or solutions to resolve this?
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