dual-salmonD
VAPI8mo ago
dual-salmon

Twilio call quality is very bad. Is it twilio or Vapi?

Hi,
Really enjoying using Vapi - its the best service for building voice bots.

Although sometimes my calls are of the crazy bad quality. Like its just noize, and the speech cannot be recognized. Its weird because it happens on calls taken in quiet rooms in ideal environments. Is this something on the Twilio side? Any advice on how to fix it, or to debug?

I attached the example of the recording downloaded from the Vapi. This call was taken in the ideal environment. I have 0 idea why the quality is so bad.
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