desirable-aquamarine•4w ago
Twilio voice quality issues
We are experiencing issues with the Twilio vocie quality. We are currently using a setup, where we accept the twilio call using a webhook on our backend, then create a call in vapi using the
phoneCallProviderBypassEnabled flag and returning the twiml generated by vapi back to twilio (https://docs.vapi.ai/calls/call-handling-with-vapi-and-twilio#solution). Any help would be really appreciated ❤️
Call-ID: 019a68bf-86f0-7220-9074-d1d63554510d1 Reply
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Vapi
Customer Support Team I sincerely apologize for the delayed response to your support request. We implemented better tracking for support tickets to ensure timely responses going forward, but due to a technical limitation, this only applies to tickets created after this past week. I'm closing this older ticket, but if your issue still needs attention, please: Reply with 'REOPEN' or Email support@vapi.ai with any updates I'll personally ensure your new request gets prompt attention. Thank you for your patience. Best regards, Vapi Support Team
Vapi
Customer Support Team I sincerely apologize for the delayed response to your support request. We implemented better tracking for support tickets to ensure timely responses going forward, but due to a technical limitation, this only applies to tickets created after this past week. I'm closing this older ticket, but if your issue still needs attention, please: Reply with 'REOPEN' or Email support@vapi.ai with any updates I'll personally ensure your new request gets prompt attention. Thank you for your patience. Best regards, Vapi Support Team