VAPI•2y ago

"Couldn't Start Subscription. Update Payment M

We're encountering an issue with our subscription: "Couldn't Start Subscription. Update Payment Method in Billing."

We've already updated our card details, but the issue persists. Can anyone assist or provide guidance on resolving this problem? Your help would be greatly appreciated!

Thank you!

Vapi•8/1/24, 7:30 AM

@kishansankar543@gmail.com
I'm here to help! It sounds like you've already updated your card details, which is great. Sometimes, even after updating payment information, the system may not immediately recognize the changes. Here's what you can do:

Please ensure that the card details you entered are correct and that the card is not expired or blocked.
Check if there are sufficient funds available for the transaction.
If you've just updated your card details, it might take a few minutes for the system to process the new information. Please wait a little while and then try starting your subscription again.
If the problem persists, it could be a temporary issue with the payment gateway. In this case, trying again after some time may resolve the issue.

If none of these steps work, it might be necessary to look into your account specifics to find a solution. Since I don't have access to your account details, I recommend reaching out to our support team for more personalized assistance. They can investigate the issue further and help you get your subscription started.

Please visit https://dashboard.vapi.ai/billing and if a verification pop-up appears, complete the verification and click the Tick Icon. If the issue is still not resolved, don't hesitate to ask support for more info on this.

Vapi•8/1/24, 7:30 AM

You can continue this conversation by mentioning me in the message.

Ccrooked-brown 🚨 We're encountering an issue with our subscription: "Couldn't Start Subscripti...

dangerous-fuchsia•8/1/24, 9:15 PM

dm me @kishansankar543@gmail.com

"Couldn't Start Subscription. Update Payment M

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