Forwarding suddenly not working
Our agent is calling customers, then when they pick up the agent transfers the customer to an company employee.
We have tested this many times, always worked. Suddenly today it transferred the AI agent to the company employee, rather than the customer...
How is this possible?
We have tested this many times, always worked. Suddenly today it transferred the AI agent to the company employee, rather than the customer...
How is this possible?
