VAPI•2y ago

Signing up failed - Database error saving new user

I am encountering an issue when I am signing up as a new user. I used Google account/ Google email address.

Vapi•7/23/24, 2:04 PM

@Danzel
I'm here to help you with the signup issue you're facing using your Google account. Could you please provide me with more details about the problem? For instance, are you receiving any error messages? Or could you describe what happens when you attempt to sign up? This information will help me assist you better.

Vapi•7/23/24, 2:04 PM

You can continue this conversation by mentioning me in the message.

skinny-azureOP•7/23/24, 2:12 PM

when I attempt to sign up this is what it looks like on the browser tab: https://dashboard.vapi.ai/?error=server_error&error_code=500&error_description=Database+error+saving+new+user#error=server_error&error_code=500&error_description=Database+error+saving+new+user

skinny-azureOP•7/23/24, 2:13 PM

when I try to sign up using the email and password this is the pop up:

skinny-azureOP•7/23/24, 2:50 PM

@VapiTeam can anyone help me

verbal-lime•7/23/24, 3:00 PM

same here

verbal-lime•7/23/24, 3:00 PM

I can't sign in

living-lavender•7/23/24, 3:00 PM

Can you provide a loom video with network log.

Lliving-lavender Can you provide a loom video with network log.

skinny-azureOP•7/23/24, 5:36 PM

i'll be sharing it to you directly

skinny-azureOP•7/23/24, 5:36 PM

@VapiTeam let me know if I can share the loom video with anyone from the team, thank you

living-lavender•7/23/24, 5:41 PM

I tried to create my account today and unfortunately this error happened so much that I tried with the Google account and also exclusively by email and the error that happens unfortunately is on the side of the server

foolish-indigo•7/23/24, 5:44 PM

Commenting as I came here looking for answers to this error too!

dangerous-fuchsia•7/23/24, 5:51 PM

I am getting that error as well. I tried to create an account with all ways, Google, email, Github, and discord. Same error

skinny-azureOP•7/23/24, 6:04 PM

@Sahil I sent you the loom video, let me know if anyone on the team can help me please. Thanks @VapiTeam

skinny-azureOP•7/23/24, 6:21 PM

@VapiTeam even if we use another way like github, we can't still create

dangerous-fuchsia•7/23/24, 6:21 PM

@Danzel dm me to check with you n/w and console logs first.

skinny-azureOP•7/23/24, 6:29 PM

living-lavender•7/23/24, 6:50 PM

oh my god

dangerous-fuchsia•7/23/24, 6:53 PM

@Danzel try now.

living-lavender•7/23/24, 8:03 PM

deu certo

living-lavender•7/23/24, 8:03 PM

ok working

military-pink•7/30/25, 3:03 PM

Commenting as I came here looking for answers to this error too!. The email id is ritesh@chiefss.com

VapiAPP•7/30/25, 3:31 PM

To continue with this thread, please recreate support ticket thanks

Signing up failed - Database error saving new user

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