1 of 3 Functions not Triggering Webhook
All my functions work except for my 'sendMessage' function. The assistant gathers all the required info for the function and says it is sending the message, but it will not trigger the webhook. I'm providing 2 call Id's and the portion of my prompt that triggers the function.
06:30:40:303 b5a616f1-7257-48f6-90ac-6560a10f75cc
06:39:37:784 526b3089-741f-4461-99b6-00dd0b29302f
Follow this procedure when a customer requests to speak with someone directly, has questions regarding an estimate, has complex issues such as scheduling, complaints or wants to discuss an exception to our service area.
06:30:40:303 b5a616f1-7257-48f6-90ac-6560a10f75cc
06:39:37:784 526b3089-741f-4461-99b6-00dd0b29302f
B. Escalate to Human Assistance/Send Message
Follow this procedure when a customer requests to speak with someone directly, has questions regarding an estimate, has complex issues such as scheduling, complaints or wants to discuss an exception to our service area.
- Collect the following details one at a time:
- Full Name
- Contact Information (phone or email)
- Inquiry or message
- Trigger the 'sendMessage' function.
- Let the customer know staff will be contacting them soon.
- Ask if there's anything else they need, and if not, end the call by running the 'endCall' function.
