VAPI•2y ago

Can we pause a call? (web)

I know it's possible to mute the user, it would also be great to be able to pause the call with the web SDK.
Pausing would:

Stop assistant voice immediatley, then continue we resuming
Mute user
Be free (no billing during pause)

Vapi•7/11/24, 8:34 PM

Relevant threads

These are relevant threads you might take a look into before continuing further:

@1251937702727647375

Vapi•7/11/24, 8:34 PM

@Godefroy @Lonestone
I'm glad to hear you're exploring the features of the web SDK! Pausing a call is indeed a useful function. While the VAPI does not have a direct 'pause' feature, you can simulate a pause by stopping any ongoing speech synthesis and muting the user. This would effectively halt the interaction without disconnecting the call.

To ensure that you are not billed during this period, you would need to manage this on your application side, as the VAPI does not control billing directly. You could potentially stop sending audio data and stop processing incoming audio to avoid any charges for speech recognition or synthesis during this 'pause' period.

If you need more detailed information on how to implement this or have any other questions, please let me know!

Vapi•7/11/24, 8:34 PM

You can continue this conversation by mentioning me in the message.

Ddead-brown I know it's possible to mute the user, it would also be great to be able to paus...

dangerous-fuchsia•7/12/24, 1:09 PM

It won't be free as of you will be charged for the ws-connection.
No you cannot stop the bot immediately,but do try out.

dead-brownOP•7/12/24, 6:12 PM

Can I suggest this feature? I don't know if you have a productboard or something like that to vote for features

Ddead-brown Can I suggest this feature? I don't know if you have a productboard or something...

dangerous-fuchsia•7/13/24, 12:41 PM

sugges the feature over here: https://vapi.canny.io/

Vapi

Give feedback to the Vapi team so we can make more informed product decisions. Powered by Canny.

dead-brownOP•7/15/24, 8:03 PM

Ok done : https://vapi.canny.io/feature-requests/p/pause-resume-functions-in-web-sdk

Pause/resume functions in web sdk | Feature Requests | Vapi

I know it's possible to mute the user, it would also be great to be able to pause the call with the web SDK. Pausing would: Stop assistant voice immediatley,

Can we pause a call? (web)

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