VAPI•2y ago

Agent not hitting knowledge base

Anyone have any tips for hitting the knowledgebase. I’ve tried every LLM and prompted it every which way till Sunday to explicitly command it to only provide information from the knowledgebase. I have a document uploaded and want to ask specific questions like hours, phone numbers, menu items, etc. I have instructions in the prompt about five different times instructing the agent to access the KB and it still just hallucinates.

Vapi•7/10/24, 5:05 AM

@adamg
I understand that you're looking to ensure that your assistant pulls information directly from your knowledge base when answering queries about hours, phone numbers, menu items, and similar details. To achieve this, it's important to ensure that your assistant is properly configured to prioritize the knowledge base when responding.

Here are some tips to help you get the most out of your knowledge base:

Explicit Invocation: Make sure that your assistant is explicitly programmed to query the knowledge base when certain keywords or question types are detected. For example, if a user asks about "hours," the assistant should be set up to look for this information in the knowledge base first.
Structured Data: Organize your knowledge base with clear categories and tags. This way, the assistant can easily locate the information based on the user's query.
Training Phrases: Include a variety of training phrases that are likely to be used by users when they ask for specific information. This helps the assistant understand the context and intent behind the queries.
Fallback Mechanism: Implement a fallback mechanism where the assistant asks for clarification or suggests contacting support if it cannot find the relevant information in the knowledge base.
Regular Updates: Keep your knowledge base up to date with the latest information to ensure accuracy in the assistant's responses.
Testing: Regularly test your assistant with a variety of queries to ensure it is correctly accessing and utilizing the knowledge base.

If you've already taken these steps and are still experiencing issues, it might be helpful to review the integration settings or consult with the support team for more tailored assistance. If you need help with specific configurations or have other questions, please let me know, and I'll do my best to assist you!

Vapi•7/10/24, 5:05 AM

You can continue this conversation by mentioning me in the message.

VVapi You can continue this conversation by mentioning me in the message.

VapiAPP•7/10/24, 5:06 AM

Got it. Tagging @Vapi Team for additional help.

Nnursing-lime Anyone have any tips for hitting the knowledgebase. I’ve tried every LLM and pr...

dangerous-fuchsia•7/10/24, 11:23 AM

hey please share the call id

Agent not hitting knowledge base

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