Hey VAPI Support, i want to integrate VAPI AI with IVR system,
Which means that I want VAPI AI to interact with IVR systems and my end goal is to get connected with a live agent.
V@Anubhav
That's a great use case for VAPI! To have VAPI interact with IVR systems and eventually connect you with a live agent, you would typically need to set up a few things:
If you need assistance with setting up any of these steps or have specific questions about the implementation, please let me know, and I'll be happy to help!
That's a great use case for VAPI! To have VAPI interact with IVR systems and eventually connect you with a live agent, you would typically need to set up a few things:
- Voice Application: Develop a voice application that can understand and navigate IVR menus using speech recognition and DTMF tones.
- Endpoint Configuration: Configure your server endpoint to handle requests from VAPI and respond with appropriate instructions for the voice application.
- Server URL Update: Update the Server URL field in your VAPI account with the endpoint you've configured to handle the interactions.
- Call Flow Logic: Implement logic in your voice application to detect when it's appropriate to request a live agent and execute that action.
If you need assistance with setting up any of these steps or have specific questions about the implementation, please let me know, and I'll be happy to help!
VYou can continue this conversation by mentioning me in the message.
P@Vapi @VapiTeam @Vapi Team I need a more detailed information and answer about the same
P@Vapi Kindly reply
P@Shubham Bajaj Can you please have a look this stuff to help me integrate things a better shape
DHey you can use prompting and dial keypad function for IVR navigation (obv), as of now there is no specific feature for it. But it is plan and will be done.
PSo @Shubham Bajaj can you just tell me how to do prompting in that direction?
P@Shubham Bajaj Can give me a direction about prompting for the same
DYou can check the following https://docs.vapi.ai/prompting-guide
For IVR navigation specifically you can play around with intent triggers whcih has to be provided to the assistant inside the prompt.
For IVR navigation specifically you can play around with intent triggers whcih has to be provided to the assistant inside the prompt.
DIt's specific to your use case.
P@Shubham Bajaj Thank you Shubham
WHi @Anubhav , When dialing out with an assistant, how do you detect that the receving side is an IVR, how do you send DTMF tones to navigate the IVR? Is that possible now?
P@VahidKowsari Hey Vahid Ping me up on DM
D@Anubhav see if this helps you for IVR, https://deepgram.com/learn/improve-ivr-prompts-with-custom-reporting
Deepgram
Learn how to improve your IVR prompts through reporting on what users said using Deepgram's speech recognition API....
P@Shubham Bajaj Thanks brother
Ddid it helped?
P@Shubham Bajaj Yes it is helpful, Thankyou Shubham
