VAPI•2y ago

inbound call is not working

I have wired a number with assistant. if i make outbound call with it, it does work but if i call to the number i have this error message.
i have double check the webhook url and all is correct. here is the error message.
<Response>
<Say>Couldn't Get Assistant. Either Set The Assistant I D On The Phone Number. Or, To Debug Your Assistant Request, Check The Debugging Artifacts That Were Just Sent To Your Server.</Say>
</Response>

Vapi•6/19/24, 8:44 PM

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Vapi•6/19/24, 8:45 PM

@andromate12357892
It sounds like there may be an issue with the configuration of your assistant or the way the phone number is set up to interact with it. The error message suggests that the Assistant ID might not be correctly set on the phone number you're trying to call.

To resolve this issue, please ensure that the Assistant ID is properly associated with your phone number in your VAPI settings. If you've already checked the webhook URL and it's correct, the next step is to verify that the Assistant ID is correctly set in the configuration for the phone number you're using.

If you're certain that all settings are correct and you're still encountering this error, it may be helpful to review the debugging artifacts sent to your server as the error message suggests. These artifacts can provide more detailed information about what went wrong during the call setup.

If you need further assistance with reviewing the debugging artifacts or ensuring that your Assistant ID is set up correctly, please let me know, and I can assist you with the next steps. If you have any other questions or need additional support, feel free to ask.

Vapi•6/19/24, 8:45 PM

You can continue this conversation by mentioning me in the message.

Vverbal-lime I have wired a number with assistant. if i make outbound call with it, it does w...

living-lavender•6/19/24, 8:45 PM

Check your server. You must have received an error message over there

living-lavender•6/19/24, 8:45 PM

Fix that issue

living-lavender•6/19/24, 8:45 PM

and it will resolve your issue

verbal-limeOP•6/19/24, 8:47 PM

I have created an assistant via the dashboard and bought the number from the dashboard. I have no server to look into the logs.

verbal-limeOP•6/19/24, 8:47 PM

It has been working fine until today or yesterday

living-lavender•6/19/24, 8:54 PM

Share me account email address

accused-moccasin•7/12/24, 10:55 AM

I'm having this same issue. Has been working but recently it's broken. When I dial the number that the agent is assigned to (inbound calls) I now get 'could not get assistant message'. I have checked the assistant is correctly assigned to the correct phone number (via VAPI) and I have a server endpoint setup but no error logs have been sent. Any help would be appreciated.

Aaccused-moccasin I'm having this same issue. Has been working but recently it's broken. When I di...

dangerous-fuchsia•7/12/24, 2:40 PM

Raise new issue please.

inbound call is not working

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