VAPI•2y ago

Voice assistant won't respond after 10 seconds

This is the third issue I've had in the past week and a half. The voice assistant I pushed live yesturday now doesn't respond after 10 seconds. Nothing has changed as far as the assistants concerned and I even tried switching providers across the board to resolve this issue. This is for a new high paying client and the third client in the past week and a half thats been affected by issues. As usual it was working yesturday and now out of no where it is broken.
https://gyazo.com/103b1ee61f21ea2deaff9f8502efc676

Gyazo

Vapi•6/18/24, 5:19 PM

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Vapi•6/18/24, 5:19 PM

@Lenny
I'm really sorry to hear about the issues you've been experiencing with the voice assistant. It's important that we get this resolved quickly for your high paying client. To assist you effectively, I'll need a bit more information. Could you please provide me with the following details:

The specific Voice API provider you're currently using.
Any error messages or codes that you're receiving.
The last known good configuration or version of your voice assistant setup.

Once I have this information, I'll be able to investigate further and help you find a solution. Your satisfaction and your clients' seamless experience are our top priorities.

Vapi•6/18/24, 5:19 PM

You can continue this conversation by mentioning me in the message.

rubber-blue•6/18/24, 5:20 PM

I'm getting this too.

rubber-blue•6/18/24, 5:20 PM

Has to be infrastructure side...

inner-olive•6/18/24, 5:21 PM

Yeah it's on Vapi's side I believe

urgent-maroonOP•6/18/24, 5:21 PM

very frustrating

rubber-blue•6/18/24, 5:23 PM

Okay. Here's what I got so far:

Remaking a bot worked this time
It's been really cutty the last hour or so, anybody getting this reception too?

rubber-blue•6/18/24, 5:23 PM

It doesn't seem to be on Twilios side

rubber-blue•6/18/24, 5:23 PM

This is better than Air or Synthflow by a lot though.

rubber-blue•6/18/24, 5:24 PM

Voiceflow is a bit more in depth. I want to use VAPI if they don't make this a common thing. They could just be upgrading. Maybe we have backups or they can include a duplicate function...

urgent-maroonOP•6/18/24, 5:25 PM

I have multiple clients with voice assistants pushed live. Recreating all of them is not an option unfortunately. This is causing me to honestly look at other options because this is ridiculous

urgent-maroonOP•6/18/24, 5:26 PM

I can't have these assistants go down every other week when theirs paying clients depending on these to manage all their calls

rubber-blue•6/18/24, 5:26 PM

Redudancy has always kind of been the name of the game in automation and programming is more what I'm speaking towards I think. Thank you for creating this thread. Is there anyway to tag it #urgent #emergency?

urgent-maroonOP•6/18/24, 5:27 PM

Not too sure on that

rubber-blue•6/18/24, 5:27 PM

Absolutely not. I certainly can't afford the reputation hit because of some infrastructure partner. I already am dealing with an upset client because of synthflow

urgent-maroonOP•6/18/24, 5:28 PM

yea thats the real issue. The hit to the reputation can really affect you

rubber-blue•6/18/24, 5:28 PM

@nikhil

rubber-blue•6/18/24, 5:28 PM

We should have a way to communicate during onboarding but we cant say it's just going to be off randomly and oh well...

rubber-blue•6/18/24, 5:30 PM

I've also spent some usage minutes now testing this which is the other problem. I spent a TON on synthflow. This just needs a couple last touches. Bad timing for sure. I had to walk back an offer to a client to call it as a demo.

rubber-blue•6/18/24, 5:30 PM

Sorry to call the boss dawg nikhil but it is urgent and clarification could be useful

inadequate-blush•6/18/24, 5:31 PM

hey both, sorry about the issues.

we've rolled back the changes while we investigate

we obvs need to do better.

rubber-blue•6/18/24, 5:32 PM

One problem with synthflow was they just pushed updates without a way for us agencies to prepare our clients for maintanence. Maybe a notification feed or something? I already am in love with the mid-tier developer abilities here. You've got me if I can use your infrastructure for Utah clients and it works.

rubber-blue•6/18/24, 5:35 PM

Confirmed working.

Iinadequate-blush hey both, sorry about the issues. 😦 we've rolled back the changes while we inve...

urgent-maroonOP•6/18/24, 6:01 PM

thanks

embarrassing-maroon•6/18/24, 6:29 PM

Hi, my client's bots are experiencing the same issues, do you guys have a timeline for the fix? Calls: c79ae44f-3c3e-4a66-b05a-35557b7b2f25 e7f1ecd4-6fd1-4638-9d39-dfdde53a586b An error occurred in this call: pipeline-error-openai-llm-failed

embarrassing-maroon•6/18/24, 6:31 PM

Issue seems to be with openai - bots working with anthropic

inadequate-blush•6/18/24, 6:34 PM

the above issue has been fixed with the rollback. for your calls

"message": "429 You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.",

pls check your openai account

embarrassing-maroon•6/18/24, 6:45 PM

Fixed, thank you

Voice assistant won't respond after 10 seconds

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