VAPI•2y ago

"ringing" status-update request to my server url not being sent!?!?

I do an outbound call, and i get a queued response and my phone actually rings and all is great, however on the server side and the SERVER URL webhook, i am not receiving any
requests UNTIL i pick up the phone. I need to receive the status-update request that changes the status from queued to ringing BEFORE i pick up. How do i get that sent over???

full-greenOP•6/15/24, 12:20 AM

queued -> ringing -> in-progress. My server receives everything from and including the in-progress status update request. Everything before that (except queued) i am not receiving

Vapi•6/15/24, 12:20 AM

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Vapi•6/15/24, 12:21 AM

@Kraz
It sounds like you're expecting to receive a webhook event when the call status changes from "queued" to "ringing". To ensure that you receive the status-update request at the right time, you'll need to check the configuration of your webhook settings in the VAPI platform.

Here are a few steps you can take to troubleshoot and resolve this issue:

Check Webhook Configuration: Ensure that your webhook is configured to send events for all the call statuses you are interested in, including the transition from "queued" to "ringing".
Review Documentation: Look at the VAPI documentation to confirm that you have set up your webhook to listen for the correct events. There might be specific settings or parameters that you need to include in your configuration to receive early call status events.
Check Network and Server Logs: Verify that your server is not missing the requests due to network issues or server problems. Check the logs to see if there are any incoming requests that are not being processed correctly.
Contact Support: If you have verified your settings and still do not receive the status-update requests as expected, it may be necessary to contact VAPI support for further assistance. They can help you diagnose the issue and ensure that your webhook is set up correctly.

If you need assistance with checking your webhook configuration or have any other questions, please let me know, and I'll be happy to help! If there's a specific action you'd like me to take, such as contacting support on your behalf, just let me know the details.

Vapi•6/15/24, 12:21 AM

You can continue this conversation by mentioning me in the message.

full-greenOP•6/15/24, 12:25 AM

@Vapi

Vapi•6/15/24, 12:25 AM

@Kraz
Please ask support for more info on this.

full-greenOP•6/15/24, 12:25 AM

No i need more help

full-greenOP•6/15/24, 2:18 AM

@Vapi Team

living-lavender•6/15/24, 10:21 AM

Can you send me call_id?

Lliving-lavender Can you send me call_id?

full-greenOP•6/17/24, 3:21 PM

i DM'd it

living-lavender•6/18/24, 2:28 PM

This issue was solved during OH correct?

Lliving-lavender This issue was solved during OH correct?

full-greenOP•6/18/24, 3:39 PM

It was not...

full-greenOP•6/18/24, 3:40 PM

@Vapi Team

living-lavender•6/18/24, 6:28 PM

Marking as complete because we have scheduled a call and we can discuss it over there

"ringing" status-update request to my server url not being sent!?!?

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