VAPI•2y ago

Make call not working

I am trying to send request.
POST
https://api.vapi.ai/call/phone
Headers: {"Authorization": "Bearer <token>", "Content-Type": "application/json"}
Body:
{
"assistantId": null,
"customer": {
"number": "+13016622250"
},
"phoneNumberId": "12f60905-d97d-4d43-81f8-4538ec61f953",
"assistant": {
"model": {
"url": "<secret>",
"model": "<secret>",
"provider": "custom-llm"
},
"voice": {
"provider": "deepgram",
"voiceId": "arcas",
"inputPreprocessingEnabled": true,
"inputReformattingEnabled": false,
"enableSsmlParsing": true
},
"language": "en-US",
"metadata": {<secret>},
"name": "outgoing_form_caller",
"firstMessage": "<secret>",
"voicemailDetectionEnabled": false,
"silenceTimeoutSeconds": 600,
"llmRequestDelaySeconds": 0.2
},
"metadata": null
}

RESPONSE:
{
"message": "Couldn't Create Twilio Call. Twilio Error: Authenticate",
"error": "Bad Request",
"statusCode": 400
}

inner-oliveOP•6/13/24, 1:30 PM

@Vapi Team

Vapi•6/13/24, 1:31 PM

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Vapi•6/13/24, 1:31 PM

@Darkhan
It looks like you're encountering an authentication error with Twilio when trying to create a call using the VAPI. This typically happens when the Twilio credentials provided are incorrect or not properly formatted. To resolve this issue, please ensure that you have the correct Twilio Account SID and Auth Token, and that they are included in the request body under the phoneNumberphoneNumber object.

Here's an example of how the phoneNumberphoneNumber object should be formatted with your Twilio credentials:

"phoneNumber": {
    "twilioPhoneNumber": "<Your Twilio Phone Number>",
    "twilioAccountSid": "<Your Twilio Account SID>",
    "twilioAuthToken": "<Your Twilio Auth Token>",
    "name": "outgoing_form_caller",
    "assistantId": "<Your Assistant ID>"
}

"phoneNumber": {
    "twilioPhoneNumber": "<Your Twilio Phone Number>",
    "twilioAccountSid": "<Your Twilio Account SID>",
    "twilioAuthToken": "<Your Twilio Auth Token>",
    "name": "outgoing_form_caller",
    "assistantId": "<Your Assistant ID>"
}

Please replace <Your Twilio Phone Number><Your Twilio Phone Number>, <Your Twilio Account SID><Your Twilio Account SID>, <Your Twilio Auth Token><Your Twilio Auth Token>, and <Your Assistant ID><Your Assistant ID> with your actual Twilio credentials and the Assistant ID you're using for the call.

Once you have updated the request body with the correct information, you can try sending the request again. If you continue to experience issues, please ask support for more info on this.

Vapi•6/13/24, 1:31 PM

You can continue this conversation by mentioning me in the message.

VVapi You can continue this conversation by mentioning me in the message.

VapiAPP•6/13/24, 1:34 PM

Got it. Tagging @Vapi Team for additional help.

living-lavender•6/13/24, 3:59 PM

Couldn't Create Twilio Call. Twilio Error: Authenticate

Delete your twilio number and re-add it

Make call not working

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