VAPI•2y ago

Issues changing "Monthly Usage Limit"

Hello, I am trying to change the "Monthly Usage Limit" on my account via https://dashboard.vapi.ai/org/billing ... when changing the number does not seem to be staying set to the new value, but I am not sure what am doing wrong here that is failing to save the new value.

How do I address / resolve this?
Assistant ID: ff42b919-0431-432c-bee6-a6c44b1e9927

I am approaching my usage limit and need to increase this for client demos

#general-english #billing #limit

Screenshot_12-6-2024_171723_dashboard.vapi.ai.jpeg

Vapi•6/12/24, 3:21 PM

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These are relevant threads you might take a look into before continuing further:

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Vapi•6/12/24, 3:22 PM

@ANNATIS Dev
Hello! I'm here to help you with adjusting your Monthly Usage Limit. It sounds like you're experiencing an issue with saving the new value on the dashboard. Let's try to troubleshoot this together.

First, please ensure that you are following these steps:

Log in to your VAPI dashboard.
Navigate to the Billing section.
Locate the "Monthly Usage Limit" setting.
Enter the new limit you wish to set.
Confirm any prompts that may appear to save the new setting.

If you've already done this and the new value is not being saved, there could be a few reasons:

There might be a temporary issue with the dashboard. Please try to clear your browser cache and cookies, then attempt to set the limit again.
Ensure that you have the necessary permissions to make changes to the billing settings.
Check if there are any browser extensions or plugins that might be interfering with the dashboard functionality.

If you've tried these steps and the issue persists, it may be best to reach out to our support team directly for further assistance. They can look into the matter more deeply and help resolve it promptly.

Would you like me to guide you on how to contact support or is there anything else I can assist you with right now?

Vapi•6/12/24, 3:22 PM

You can continue this conversation by mentioning me in the message.

primary-violetOP•6/12/24, 3:39 PM

@VapiTeam & @Vapi This has not resolved as I cannot save after changing the usage limit value since there is nowhere for me to push this change in.

I would like to change this to $50, please.

https://www.loom.com/share/0f6f4191b6134c32a363fa90c83f9af8?sid=e9cc80bc-420d-4e2e-a2ac-f8fb0e61cad4 ... Here is a loom of the issue

Loom

Loom Message - 12 June 2024

living-lavender•6/12/24, 7:20 PM

Please send an email to support@vapi.ai along with your account email address I will change the monthly billing limit

Lliving-lavender Please send an email to support@vapi.ai along with your account email address I ...

primary-violetOP•6/13/24, 3:12 AM

@Sahil and @Vapi Team, the email has been sent.

living-lavender•6/13/24, 5:46 AM

Will update it.

primary-violetOP•6/13/24, 8:01 AM

Thank you! I am all set.

Issues changing "Monthly Usage Limit"

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