no summary provided post call

• Create Phone Call
• Outbound Sales Example
• Inbound Support Example
• Buy Phone Number
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Answer

1. **End-of-Call Report Configuration**:
   • Check whether the end-of-call-reportend-of-call-report feature was properly configured to generate summaries. This setting needs to be enabled and configured on your server to ensure that summaries are generated and delivered. For more information on how to set up and receive end-of-call reports, refer to the Server URL's end-of-call-report documentation (1) .
2. **Analysis Plan Settings**:
   • Ensure that the analysis plan associated with your assistant or call setup was configured to include a summary. This involves setting up 'summaryPrompt' and handling it correctly in your backend server. More details on this can be found under the analysis plan configuration in the create phone call documentation (2) .
3. **Server or API Errors**:
   • There might have been server-side errors or misconfigurations that prevented the summary from being generated. Checking server logs and the response codes from the API could provide more insight.
4. **Recording or Transcript Issues**:
   • If the call recording or transcription did not function as expected, this could also impact the generation of a summary. Verify that these features were active and functioning correctly during the call.