VAPI•2y ago

TTS bug or something

had a couple calls today bug out like crazy and the bot keeps making these demonic sounds, wish i could explain it better but it just sounds like really loud white noise. anyway had this happen a couple times today, not sure whats going on?

call id:
5323e412-6689-4d19-a170-e23b909b01a4
(around the 45second timestamp on recording)

Ask Inkeep•5/29/24, 7:09 AM

Hi @Luka, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.

Ask Inkeep•5/29/24, 7:09 AM

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While I generate an answer, here are some sources that might be helpful:

Update Assistant
Orchestration Models
Glossary
Outbound Sales Example
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Ask Inkeep•5/29/24, 7:09 AM

Answer

It sounds like you're encountering issues with the Text-to-Speech (TTS) component during your calls. This could be related to several factors, including TTS provider issues, network disturbances, or configuration errors in your assistant's setup.

For troubleshooting:

Check the TTS Provider Settings: Ensure that the TTS provider settings are correctly configured and that the provider service is operational. You might want to verify if similar issues have been reported with the TTS provider.
Review Network and Audio Quality: Poor network conditions or audio processing issues can also cause distortions or unwanted sounds in the call.
Inspect Assistant Configuration: Review the configuration settings of your assistant, particularly those related to voice and audio output to ensure they are set up correctly.

If this issue persists, consider examining the logs for the specific calls using the call ID provided, and potentially adjust the TTS settings or switch to a different TTS provider if necessary.

Unfortunately, without direct access to the backend logs or more specific details from the system operations, I can't provide a more precise diagnosis. You might need to look into detailed server logs or consult with the technical support team of your TTS provider.

If you need further assistance, checking out the Introduction and API Documentation for Vapi might provide more insights into possible causes and solutions for your issue (1) , (2) .

Sources
[1] Introduction
[2] Create Assistant

AAsk Inkeep ### Answer It sounds like you're encountering issues with the Text-to-Speech (TT...

Ask InkeepAPP•5/29/24, 7:10 AM

Got it. Tagging @Vapi Team for additional help.

Pprogressive-amaranth had a couple calls today bug out like crazy and the bot keeps making these demon...

verbal-lime•5/29/24, 7:46 AM

Are you using playht for the voice provider?

efficient-indigo•5/29/24, 7:47 AM

11labs

living-lavender•5/29/24, 7:56 AM

Asking the 11labs people what is wrong with it.

progressive-amaranthOP•5/29/24, 7:59 AM

11pabs brother, haven’t changed any voice settings

living-lavender•5/29/24, 8:02 AM

Yeah. I am confirming it with the 11lab team.

uncertain-scarlet•5/29/24, 8:14 AM

I heard it today too! (11labs )

living-lavender•5/30/24, 8:46 AM

It is fixed. Can you guys let me know if this still happens.

efficient-indigo•5/30/24, 12:05 PM

he will thanms

efficient-indigo•5/30/24, 12:05 PM

heaps

uncertain-scarlet•5/30/24, 12:41 PM

this is going around for few days now, I think it wasn't sorted out still....

Uuncertain-scarlet this is going around for few days now, I think it wasn't sorted out still....

living-lavender•5/30/24, 12:48 PM

It started from yesterday and it is from the 11labs side. We are communicating with them to get this sorted asap.

living-lavender•5/30/24, 12:48 PM

They have recently released 2.5 model due to which you guys are facing this issue.

uncertain-scarlet•5/30/24, 12:49 PM

not sure why we need to suffer from this....they should do their own qa before releasing and braking everything...

Uuncertain-scarlet not sure why we need to suffer from this....they should do their own qa before r...

living-lavender•5/30/24, 12:52 PM

This is a very wrong way to put it. I understand that your quality was hampered due to this, but they are releasing new things and improving just for you guys! So, please have some patience.

TTS bug or something

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