harsh-harlequin•16mo ago
Couldn't Buy Twilio Number. Error: Phone number +141xxx is already provisioned.
I got the message "Couldn't Buy Twilio Number. Error: Phone number +14157046001 is already provisioned." but no number show up in my list of numbers and I couldn't buy anything. However, the Vapi still charge my card for $2
4 Replies
Hi @ngocanhnckh, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
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While I generate an answer, here are some sources that might be helpful:
* Cost Routing
* Outbound Calling
* Inbound Calling
* Buy Phone Number
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Answer
It seems like there might have been a glitch or error in the process of purchasing and provisioning the phone number through Vapi. If the number is showing as "already provisioned" but is not listed under your account, and you were still charged, it's advisable to first verify if the transaction might be pending or if it was a pre-authorization charge that could be reversed.
Here’s what you can do:
1. Check Your Vapi Dashboard: Verify in the Vapi dashboard under the "Phone Numbers" section if the number eventually appears. Sometimes there can be a delay. For direct assistance on managing phone numbers through the API, you can refer to the API documentation on listing phone numbers (1) .
2. Contact Vapi Support: Since the charge was made but the service (number provisioning) was not delivered as expected, reaching out to Vapi's support might be necessary. They can provide specific details on the transaction and the status of the phone number provisioning.
If these steps do not resolve the issue or you need more immediate assistance, contacting Vapi directly would be the most effective way to address this concern. They can provide specific details on the transaction and assist with any errors that occurred during the number provisioning process.
For future reference, ensure that the phone number you are trying to purchase is not already associated with another account or in a state that prevents it from being provisioned. If attempting to purchase or manage phone numbers programmatically, ensure your API calls are correctly formatted and authenticated as per Vapi's API documentation (2) .
Got it. Tagging @Vapi Team for additional help.
wise-white•16mo ago
Send a email on support@vapi.ai