Billing
put my card in and am unable to use assistant because billing but I have not used any of my monthly limit
AHi @Mrbalc, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
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While I generate an answer, here are some sources that might be helpful:
While I generate an answer, here are some sources that might be helpful:
- Billing Limits
- Billing Examples
- Dashboard
- List Calls
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AAnswer
Even if you have not used any of your monthly limit, you might still encounter billing issues. Here are a few steps to check:- Billing Limits: Ensure you have set a monthly billing limit correctly in the billing section of your dashboard. If the limit is set too low, it might cause issues (1) .
- Credit Card: Confirm that your credit card information is correctly entered and valid. Sometimes, switching to a different card can resolve the issue supportError - Over Billing Limit. .
- Backend Issues: Occasionally, the backend might still reflect old values even after you update your billing limit. This might require further investigation by the support team.
If these steps do not resolve the issue, you might want to try re-entering your card details or check if the backend still reflects the old billing limit.
LCan you send me your account email address?
