VAPI•2y ago

PlayHT multilanguage voices won't work

I linked with the API, I have Hacker plan with them (API plan), when I put a custom voice nothing will come out. Weird that everything went perfect the first day I tested it on 5 assistants. I also sync the voice library and even my cloned voice shows up but all the voices showing are English only. Every voices in the drop down menu work. Please help I have a demo in 3 hours!

Ask Inkeep•5/8/24, 1:20 PM

Hi @Martin ツ

, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.

Ask Inkeep•5/8/24, 1:20 PM

-----------------------------
While I generate an answer, here are some sources that might be helpful:

Web Calling
Introduction
Dashboard
Outbound Calling
-----------------------------

Ask Inkeep•5/8/24, 1:21 PM

Answer

It seems like you're encountering a challenge with integrating multilanguage voices from PlayHT with your Vapi assistants. Given the urgency of your situation, here are a few steps you can take to troubleshoot:

Verify Custom Voice Configuration: Ensure your custom voice configuration in Vapi matches the specifications required by PlayHT. You can customize the voicevoice property when creating or updating your assistant to use your custom voice from PlayHT (1) .
Check for Recent Updates: There might have been recent updates or patches to the Vapi or PlayHT system that could affect functionality. Ensure both platforms are up-to-date with their latest versions.
Language and Voice Compatibility: Confirm that the languages and voices you are attempting to use are fully supported and correctly configured in both Vapi and PlayHT. For multilingual support, ensure the correct language settings are applied (2) .
Review Documentation and Support Resources: Revisit the official documentation for both Vapi and PlayHT. There could be specific steps or configurations you might have missed.
Testing and Validation: If possible, try creating a new assistant with a minimal setup to test if the issue persists. This will help narrow down whether the problem is global or specific to your current configuration.

Given the specifics of the problem and the tools involved, if the issue continues, reviewing detailed logs and configurations might be necessary. Unfortunately, without direct access to system logs or detailed error messages, it's challenging to provide a precise solution.

I hope these steps help you troubleshoot the issue effectively. Good luck with your demo!

Sources
[1] Custom Voice
[2] Introduction

AAsk Inkeep ### Answer It seems like you're encountering a challenge with integrating multil...

Ask InkeepAPP•5/8/24, 1:25 PM

Got it. Tagging @Vapi Team for additional help.

yucky-goldOP•5/8/24, 1:36 PM

call ID: 243747f5-f5e9-4e3f-8b1d-af42c6c911f0

yucky-goldOP•5/8/24, 1:36 PM

this is the error message I get in the call log: An error occurred in this call: pipeline-error-playht-voice-failed

living-lavender•5/8/24, 2:22 PM

12:57:51:415 Couldn't Warmup PlayHT. {
"code": 3,
"details": "voice must be a valid voice manifest uri",
"metadata": {
"server": ["awselb/2.0"],
"date": ["Wed, 08 May 2024 12:57:51 GMT"],
"content-type": ["application/grpc"],
"content-length": ["0"]
},
"message": "3 INVALID_ARGUMENT: voice must be a valid voice manifest uri",
"stack": "Error: 3 INVALID_ARGUMENT: voice must be a valid voice manifest uri\n at callErrorFromStatus (/app/node_modules/playht/dist/cjs/index.js:1993:21)\n at Object.onReceiveStatus (/app/node_modules/playht/dist/cjs/index.js:2821:68)\n at Object.onReceiveStatus (/app/node_modules/playht/dist/cjs/index.js:2442:175)\n at /app/node_modules/playht/dist/cjs/index.js:13837:74\n at process.processTicksAndRejections (node:internal/process/task_queues:77:11)\nfor call at\n at Client2.makeServerStreamRequest (/app/node_modules/playht/dist/cjs/index.js:2804:32)\n at TTSStreamSource.startAndMaybeFallback (/app/node_modules/playht/dist/cjs/index.js:37038:28)\n at TTSStreamSource.start (/app/node_modules/playht/dist/cjs/index.js:37031:10)\n at setupReadableByteStreamController (node:internal/webstreams/readablestream:3267:23)\n at setupReadableByteStreamControllerFromSource (node:internal/webstreams/readablestream:3304:3)\n at new ReadableStream (node:internal/webstreams/readablestream:273:7)\n at Client.tts (/app/node_modules/playht/dist/cjs/index.js:37303:21)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async generateGRpcStream (/app/node_modules/playht/dist/cjs/index.js:40720:5)\n at async internalGenerateStreamFromString (/app/node_modules/playht/dist/cjs/index.js:40834:12)"
}

@Martin ツ

There is some issue with your manifest URL. Remove it and re-enter it. It will work

yucky-goldOP•5/8/24, 2:49 PM

what is the manifest URL?

living-lavender•5/8/24, 3:02 PM

Something similar to this s3://peregrine-voices/oliver_narrative2_parrot_saad/manifest.json

yucky-goldOP•5/8/24, 3:55 PM

ok thanks got it. Is there a way I can add them manually to my voice librairy? it shows only the English ones. Where else could I put the manifest URL?

AAsk Inkeep ### Answer It seems like you're encountering a challenge with integrating multil...

Ask InkeepAPP•5/8/24, 6:35 PM

Got it. Tagging @Vapi Team for additional help.

Yyucky-gold ok thanks got it. Is there a way I can add them manually to my voice librairy? i...

living-lavender•5/8/24, 7:50 PM

in the vapi dashboard -> voice provider section

yucky-goldOP•5/8/24, 7:55 PM

ok thanks Sahil

PlayHT multilanguage voices won't work

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